To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Please check your meter reading if you feel it may be in error and then call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. If you have a water softener by-pass it and see if that increases your water pressure. You may also want to look and see if you have a pressure reducing valve. Next, call our office and report low pressure for your area.
Why is my water discolored?
The cloudy or milky water is caused by air becoming dissolved in water similar to the gas bubbles in beer and carbonated soft drinks. When taken from the faucet after a while, the air bubbles rise to the top and are gone. This cloudy or milky appearance usually occurs when water has been shut-off for line repairs or when newly installed lines are first put in to service. Although aesthetically unpleasing, it presents not harmful health effects.
What chemicals does our utility district add to the water?
Wimberley Water Supply Corporation only adds Chlorine to disinfect the water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
What are cross-connections and why are they a problem?
A cross-connection is a connection between a drinking water pipe and a possible polluted source. Here's a common example. You're going to spray weed killer on your lawn. You hook u your hose to the sprayer that contains the weed killer. If the water pressure drops at the same time your hose is turned on, the chemical in the sprayer may be sucked back into the drinking water pipes through the hose. This would seriously pollute the drinking water system. Using a backflow prevention device can prevent this problem.
How often should I update my account?
You should update your account if you have had a change in mailing address, phone number, name and ownership.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.